Refund Policy

At SugarBomb, customer satisfaction is important to us. We strive to ensure that every product reaches you in excellent condition. If you experience any issue with your order, please review this Return & Refund Policy carefully before submitting a return or refund request.

By placing an order through our website, you agree to the terms outlined in this Policy.

1. Eligibility for Returns

We accept returns only under the following circumstances:

  • You received the wrong product.

  • You received a damaged product.

  • You received a defective product.

  • You received an incomplete order.

  • The product was damaged during shipping.

To be eligible for a return, you must:

  • Submit your return request within 7 calendar days from the date your order was delivered.

  • Ensure the product is unused and in its original condition.

  • Return the product together with its original packaging, labels, accessories, and any complimentary items included with the order.

  • Provide proof of purchase (such as your order number or receipt).

SugarBomb reserves the right to reject any return request that does not satisfy these conditions.

2. Non-Returnable Items

For hygiene, safety, and quality assurance reasons, the following items cannot be returned or refunded unless they are defective or supplied incorrectly:

  • Opened or used perfumes.

  • Products with broken or removed security seals.

  • Gift cards, vouchers, or store credits.

  • Clearance or final sale items (unless otherwise stated).

  • Complimentary gifts or promotional items.

Products that have been damaged due to misuse, negligence, improper storage, or normal wear and tear are also not eligible for return.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order.

To help us process your request quickly, please provide:

  • Your order number.

  • A description of the issue.

  • Clear photographs or videos showing:

    • The product.

    • The packaging.

    • The shipping label.

    • The damage or defect.

SugarBomb may request additional information if required to verify your claim.

4. Return Process

To initiate a return:

Step 1
Contact our Customer Service team and provide the required information.

Step 2
Our team will review your request and advise whether your return has been approved.

Step 3
If approved, you will receive return instructions, including the return shipping address.

Step 4
Package the item securely and return it according to our instructions.

Returns sent without prior approval may not be accepted.

5. Return Shipping Costs

If the return is due to:

  • A defective product;

  • An incorrect product shipped by SugarBomb;

  • A product damaged during delivery;

SugarBomb will bear the reasonable return shipping costs.

If the return is requested for any other approved reason, the customer may be responsible for the return shipping charges.

6. Inspection of Returned Products

All returned items will undergo an inspection upon receipt.

SugarBomb reserves the right to reject a return if:

  • The product has been used.

  • The product has been intentionally damaged.

  • The product is returned incomplete.

  • The product is not in its original condition.

  • The return does not comply with this Policy.

7. Refunds

Once your returned item has been inspected and approved, your refund will be processed.

Refunds will be issued using the original payment method whenever possible.

Please allow approximately 7–14 business days for the refund to appear, depending on your payment provider or financial institution.

Shipping charges are generally non-refundable unless the return results from an error on the part of SugarBomb.

8. Exchanges

Where stock is available, SugarBomb may offer an exchange instead of a refund.

Exchanges are generally available only for:

  • Incorrect products received.

  • Defective products.

  • Products damaged during shipping.

If the requested replacement is unavailable, a refund or store credit may be offered.

9. Order Cancellations

Orders may only be cancelled before they have been packed or shipped.

Once an order has been processed for shipment, it cannot be cancelled.

If your cancellation request is approved, any applicable refund will be processed using the original payment method.

10. Failed Deliveries

Customers are responsible for providing accurate shipping information.

SugarBomb shall not be responsible for failed deliveries caused by:

  • Incorrect delivery addresses.

  • Incorrect contact information.

  • Failure to receive the parcel.

  • Failure to collect parcels held by the courier.

If an order is returned to us due to unsuccessful delivery, additional shipping charges may apply before the order can be resent.

11. Promotional Items

Where an order includes:

  • Free gifts;

  • Promotional items;

  • Bundle offers;

  • Discounted packages;

any approved return may require all promotional items associated with the purchase to be returned.

If promotional items are not returned, SugarBomb reserves the right to deduct their value from the refund amount.

12. Limitation of Liability

SugarBomb reserves the right to reject any return or refund request that is found to be fraudulent, abusive, or inconsistent with this Policy.

Our decisions regarding product inspections and return eligibility shall be final, subject to applicable consumer protection laws.

13. Changes to This Policy

SugarBomb may revise or update this Return & Refund Policy at any time without prior notice.

Any amendments will become effective immediately upon publication on this website.

14. Contact Us

If you have any questions regarding this Return & Refund Policy or wish to submit a return request, please contact us:

SugarBomb

Website: https://sugarbombhq.com

Phone: +601131715038

Business Hours: 8.30AM - 5.30PM